The Staveley Arms, North Stainley, Ripon, North Yorkshire, HG4 3HT

01765 699717

Welcome to The Staveley Arms website terms and conditions for use.

These terms and conditions apply to the use of this Website, in restaurant promotions and our data collection policy. By accessing this Website and/or contacting us via email or telephone you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

 

Definitions

Conditions – means these terms and conditions and the Special Conditions

Product – means a dish or drink listed on our menu and promoted via this website, email, on social media or at The Staveley Arms

Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided

Special Conditions – means the terms and conditions in the Product Description

Users – means the users of the Website collectively

Personal Information – means the details provided by you during booking process

We/us – means The Staveley Arms

Website – means the website located at www.staveleyarms.co.uk or any subsequent URL which may replace it

Cookies – means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer

United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands

You – means a user of this Website.

 

General terms

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

 

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

The Staveley Arms adheres to GDPR regulations which came into place on May 25th 2018. We allow the customer to opt in to joining our mailing list and keep a trace of how and when this occurred. If you’d would like to unsubscribe at any time you can by emailing us at: [email protected] or by clicking the unsubscribe link which appears in the footer of every email communication.

 

Data retention:

We retain your data, in the form of an email address, phone number and name for:

 

email – we will from time to time email you with offers, events and promotions run by The Staveley Arms. You will only receive these communications if you opted in to be part of our email mailing list.

phone number – we will ask for your phone number when you book a table with us. We do not contact you via SMS with promotions following this.

name – we will ask for your name when you book a table with us for the purposes of identifying your reservation.

Date of birth – we will ask for your date of birth should we introduce a promotion that sends you birthday themed promotions around the time of your birthday (not introduced as of November 2023). When introduced, this will not be a mandatory part of the email sign up form, please note to benefit from the birthday promotion we will need to be aware of  your date of birth and have the right to withdraw this promotion if the correct information is not supplied.

It is The Staveley Arms’s retention policy to keep customer data for two years. The policy starts from the date of interaction with us. Once the retention date has been reached and if the customer has not interacted with The Staveley Arms for the period of two years, we (inclusive of service providers) will endeavour to delete any record of you from our order and email systems. If you opted in to hear from us via email, your email will remain on the database for the purpose of marketing to you. Please note that in the event of no activity over a two-year period, your email may be removed from our system. In this instance no activity will be deemed as “no email opens” in the two-year period of you being on our database.

From time to time we may send communications regarding The Old Coach House also located in North Stainley. We would send these communications on the basis of legitimate interest.

We collect your data through our online booking system (ToGo), The Staveley Arms website and through online competitions. You will only be added to our email list when you have positively opted in to hear from us. When logging your email address through ToGo, an opt in will be signalled as “Marketing Opt in selected.”

CCTV – during your visit to The Staveley Arms, you will be captured on CCTV. This serves the purpose of protecting our premises in the event of a break-in or complaint, our CCTV runs for 24 hours a day, 7 days a week, 356 days a year. Cameras are located in the car park, outside the pub entrance and inside the pub. Footage will only be reviewed should an incident occur. Please note all footage will be erased after 30 days unless we are requested to keep it by law enforcement officers following an incident. Should you need to request access to our CCTV footage please contact via email with your request including the date and predicted time of the incident – [email protected]

Limitation of liability

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses
  • suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

For any queries regarding our service, please contact us via email at [email protected]

Our company details are:

  • The Staveley Arms Trading Ltd
  • Whose registered address is: 350 Fell Lane, Keighley, West Yorkshire, BD22 6BZ
  • Company registration number: 15102189

Guarantee

If at any point you are not satisfied with your experience at The Staveley Arms, please contact us to speak to a member of the team. You’ll need to provide us with details of your visit including date of visit and the name the reservation was booked under.

We’ll always do our best to make sure that you’re satisfied with the outcome.

 

Privacy and Cookie Policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you use this Website and our booking partner ToGo, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, date of birth and telephone number. We, The Staveley Arms is the data controller and we use your information to process and confirm your booking with us. From time to time we might have to contact you about your booking. In the first instance you will be contacted via telephone and following no response from this we will email you using the email address provided during the reservation process.

We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”).

We may collect this information even if you do not book with us.

You should be aware that this website is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

Process and confirm your booking

For statistical or survey purposes to improve this Website and its services to you;

To serve website content and advertisements to you;

To administer this website;

To contact you about leaving a review

If you consent, to notify you of special offers that may be of interest to you

You agree that you do not object to us contacting you for any of the above purposes whether by telephone and e-mail and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so

You will not hear from us if you did not opt in to receiving email communications. The Staveley Arms does not currently send out any addressed direct mail and we do not collect address information. We maintain the right to send out targeted doordrop campaigns and direct mail campaigns in the future.

When entering any of our contests or prize draws, you provide your name, email address. If you win, we will contact you regarding the prize by email. When you enter a contest or prize draw, you are not automatically included in our newsletter, if you have opted in to hear from us via email you will receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

 

We use Cookies to keep track of your website sessions to personalise your experience and ensure The Staveley Arms website is well maintained.

 

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies. You can opt out of tracking and analytics on this website by changing your settings.

 

Use of the website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your Personal Information.

Our rights

We reserve the right to:

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party link

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

 

Promotion and Offers:

The promoter is The Staveley Arms, company no. 15102189 whose registered address is 350 Fell Lane, Keighley, West Yorkshire, BD22 6BZ

Competitions are open to residents of the United Kingdom and excludes employees of The Staveley Arms and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee to take part in promotions / offers. We reserve the right to change this.

By making use of offers and promotions, the participant is indicating his/her agreement to be bound by these terms and conditions.

Only one offer can be redeemed by the dining party. Where applicable, multiple entries from the same person will not be valid.

Use by date for promotions will be clearly stated at the time of the promotion. After the date stated the promotion will not be valid.

No responsibility can be accepted for promotions not being received for whatever reason. The rules of the promotion and how to enter will be clear upon announcing the promotion.

The promoter reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate offer details supplied to any entrant by any third party connected with this promotion.

The offer will be made clear upon announcement of the promotion.

In the event of the promotion requiring a winner, the winner(s) will be chosen at random from all entries received.

In the event of there being a winner, the winner will be notified within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The promotions and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

The winner agrees, upon prior consent to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed in writing to: The Staveley Arms, North Stainley, Ripon, HG4 3HT.